Welcome to
On Demand HR Pro
With almost 2 decades of experience in Global HR Operations and HR Shared Services across diverse sectors, including Employer of Record (EOR), technology, marketing, visual effects (VFX), management consulting, public relations, and travel, I have developed a comprehensive understanding of HR Operations practices on a global scale.
Throughout my career, I have had the privilege of living and working in various countries, These experiences have provided me with a rich cultural perspective and a deep understanding of international HR landscapes.
I have sharpened my skills in strategic HR management, talent development, and creating work cultures that inspire engagement and growth. My work has been characterized by the successful implementation of HR Operations strategies that are closely aligned with organizational objectives. By focusing on fostering inclusive and dynamic work environments, I have been able to help organizations drive operational excellence and achieve their business goals.
Throughout my career, I have led several high-impact projects that significantly improved HR Operations and drove measurable results for the organizations I worked with. These initiatives focused on improving efficiency, enhancing stakeholder satisfaction, and creating fair and consistent processes across global teams.
One of my most impactful projects was the Payroll Data Delivery Plan, where I successfully decreased delays and errors by 90%. By streamlining data flows and introducing tighter controls, I minimized manual interventions and ensured payroll accuracy, which greatly improved employee satisfaction and reduced administrative burdens.
Another key project was the Task Management and SLA Process overhaul. I designed a new Service Level Agreement (SLA) matrix that included a clear escalation path, ensuring that tasks were fairly distributed across all team members. This revamp not only balanced workloads but also increased stakeholder satisfaction by ensuring timely responses and accountability in the process. The SLA matrix introduced transparency, allowing for more efficient monitoring of task completion and more effective team performance management.
I also led a complete revamp of the Onboarding Process, redesigning it from the Offer stage through the first 90 days of employment. This overhaul streamlined the experience for new hires, reducing time spent on administrative tasks and allowing for a smoother transition into the organization. Clearer communication and more structured support during this critical period helped improve employee engagement and retention.
Similarly, I improved the Offboarding Process, removing unnecessary manual steps and revamping exit interviews to gather more valuable insights. I introduced clear and timely communication with departing employees, ensuring that the process was smooth and respectful, while also capturing essential feedback to help improve the employee lifecycle for future hires.
In my work on the redesign of Global HR Policies, I implemented a fair, global approach by removing outdated regional policies and standardizing regulations across all locations. This ensured consistency in policy application and enhanced fairness for all employees, regardless of their location.
Another significant contribution was the creation of a Global Severance Package Matrix for HR Business Partners (HRBPs). By standardizing payout amounts, this matrix provided consistency and transparency across regions, making severance processes more equitable and predictable for both HR teams and employees.
I also worked closely with an external immigration law firm to secure a Sponsorship License for the UK, enabling the company to continue hiring talent post-Brexit. This ensured compliance with new immigration laws while maintaining access to a broader talent pool.
Additionally, I led the transfer of Payroll Operations from one provider to another. This project eliminated outdated processes and manual work, streamlining payroll operations and improving efficiency across the board.
Each of these projects had a significant impact on improving the overall HR function, driving operational excellence, and contributing to the organization's success.
I have consistently leveraged HR analytics to inform strategic decision-making and enhance HR performance. By implementing data-driven HR strategies, I have been able to identify key areas for improvement, track the effectiveness of HR initiatives, and ensure that HR metrics are directly aligned with broader business outcomes. This analytical approach has enabled me to drive meaningful improvements in organizational performance while ensuring that HR practices contribute to long-term success.
Ultimately, my extensive global experience and strategic HR expertise position me to help businesses build thriving, engaged teams that drive sustainable growth.